Refund and Returns Policy

At Wing Field Games, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return process to make things easier for you.

1. Returns

You may return eligible products within days of the purchase date for a full refund or exchange. To be eligible for a return, the item must be:

  • Unused and in its original condition.
  • In the original packaging, including all accessories, manuals, and any promotional items included with the purchase.
  • Accompanied by a receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Customized or personalized products.
  • Digital products or downloadable content.
  • Gift cards.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] or call to request a return authorization.
  2. Pack Your Item: Securely package the item you wish to return, including all original packaging and accessories.
  3. Return Shipping: We will provide you with instructions on how to return the item. You will be responsible for the return shipping costs unless the return is due to our error (e.g., wrong item sent).
  4. Send It Back: Ship the item back to the address provided in the return instructions.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method used for the purchase. Please allow 5-10 business days for the refund to reflect in your account.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and indicate your request for an exchange in your return authorization.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and details of the issue. We will work with you to resolve the problem, which may include a replacement or refund.

7. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance, please reach out to us.